Error showing for downloading certification

Split from this thread.

I attend microsoft AI classroom series and successfully pass the assessment and got 75%. Today I receive mail from Microsoft to download certificate.

Also I entered same email id that I use at the time of registration but they shows error. So what can I do now?

Please help me.

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Hello, Dhananjay.

Thank you for reaching out to the Microsoft Community.

After doing some research, we found that there is another thread open regarding the same matter. With that said, we will proceed with the closure of this Forum but please rest assured we will continue looking into the situation you are experiencing at the moment.

Please reference to that case with the following URL: Error when download Microsoft AI classroom series certification. - Training, Certification, and Program Support

Hoping you have a good day,


Christian Lotero

Microsoft Certified Professional Service Center

Support: Monday to Friday

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Christian Lotero
Microsoft Community Support
Support Hours: Monday to Friday (Except US Public Holidays)
Estimated Response Time: within 1 business day

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Question Info

Last updated April 1, 2021 Views 7 Applies to: