Error: Validation Failed when trying to fill my eligibility code on my company ID.

Hi ,

I wanted to schedule my certification exam. I am eligible for a free discount on my company account . I also received eligibilty mail when i inserted my mail id to check for discounts. on the mail i receive a code. however when i try to use the code , i am prompted with error as - Validation failed.

As a work around, I used incognito mode and cleared cache and cookie as well but i am still receiving the error. Please help.

<removed PII>

**Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.**

**Moved from Microsoft Certification / Exams / Discounts/Vouchers/Special Offers / Company or Employer Discounts**

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Answer
Answer

Hello Bipasa,

Sorry for the inconvenience this may have caused.

It will also be helpful to try using the latest browser (Edge/Chrome/IE or Mozilla Firefox) and allow all third party cookies on the browsers settings which helps eliminate any messaging.

 

In any case that the same messaging appears and unable to proceed, please send us a step by step screenshot using Problem Steps Recorder (PSR) from sign in to error page.

 

You may upload your PSR through the private message I initiated along with your profile details.

 

To access your private message, please refer on the image below or click on this link.

 

Image 

Also, ensure to attach your voucher confirmation email.

 

The information will be forwarded to our Support Team for further investigation and resolution.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

All the best,

Eunice_R
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 7, 2021 Views 25 Applies to: