error: "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

Hi Abdel,

Thank you for contacting the Microsoft Community. 

We value your time and effort bringing this matter to our attention. We are very much aware of the assistance you need as we know that you are unable to schedule your exam due to an issue you encountered. I'm here to take immediate action by providing you with further information to assist you with. 

To locate and verify your account, we kindly request you to provide us with the necessary information through private message for us to have this check and review.

Kindly be advised that the error you’ve encountered might be a result of recent updates to the Microsoft Learn platform. We’ve received similar reports from other learners experiencing issues while scheduling exams. However, our team has thoroughly investigated this matter and we’re pleased to confirm that the issue has been resolved. We’ve successfully replicated the process without encountering any problems. For your convenience, you can verify the status of this issue via the provided sticky post.

In addition to this, it’s important to ensure that your personal information, including your address, name, and phone number, does not contain any special characters or diacritics. The system is designed to recognize only the Roman alphabet. This could be another potential cause of scheduling errors. 

We recommend that you do not use diacritics in the address section, as this is one of the possible reasons why you are receiving the error message. Additionally, if you are located in Canada or the USA, it is best to input only your state's abbreviation instead of the full state name.

As per advised, Pearson VUE will be reaching out to the affected users but feel free to contact Pearson VUE directly should you require immediate assistance in scheduling your exam.

Moreover, if you are trying to utilize a company discount for your exam, for immediate assistance it is best to create a ticket directly with ESI Support Team through your work email address to report the incident and check options. As they are the experts in handling concerns raised by ESI learners. They typically respond within 3 to 5 business days.

Meanwhile, for further assistance and if issue persists, kindly provide us with the complete step-by-step screenshot using the Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-up page up until where the issue occurs, for us to have the full visibility of the issue you are having along with the Pearson VUE Case ID number and necessary information through private message for us to further check and review.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional information is needed.

Hi Abdel,

We appreciate your continuous support as we proceed in taking care of your concern. 

Kindly visit our private message to keep you guided.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional information is needed.

Hi Abdel,

We appreciate your continuous effort providing the necessary information.

Kindly visit our private message to keep you guided.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional information is needed.

Hi Abdel,

I hope all is well with you.

I just want to follow up with you if you still need further assistance from our end. If so, please reply to the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Hi Abdel,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,