Dear support,
I am always getting this error when I try to schedule an exam. I am trying from a private window in Edge.
This is my dashboard where you can see my account’s
data:
(my account is linked to ‘**Removed**’)
Thank you in advance for your support.
***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***
Hi Alba,
Thank you for contacting us here are Microsoft community.
Before schedule an exam, please make sure to update the details on your certification profile and make sure to update all special characters to roman alphabets/characters and remove all symbols. E.g. (from ä to a).
You may update your certification profile details by logging in at Microsoft Certification Dashboard under Edit your certification profile.
If the problem persists, please try the troubleshooting steps below:
Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)
Try using your browser in InPrivate/Incognito
Clear browser cache and cookies
Allow all cookies/third party cookies on your browser settings
Sign back in to your Microsoft Certification profile and try to update/schedule your exam.
If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.
You may upload your PSR through the private message I initiated along with the requested information.
To access your private message, please refer on the image below or click on this link.
The information will be forwarded to our Support Team for further investigation and resolution.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
