Eder Rodrigues dos Santos

ERROR_CANDIDATE_NOT_FOUND - Schedule Exame

Hi,

You closed my ask, but below have the information that ask me

As we mentioned in the Public Forum, in order to verify your MC Profile information, please share the following data:

· Full name: [removed]

· City and country of origin: [removed]

· Address and postal code.: Street: [removed]

· MCIDs. - [removed]

· Telephone number. [removed]

· Emails used for Microsoft Learning. - [removed] ; Corporate e-mails: [removed] and [removed]

Important: I create another e-mail to test, but I have the same error, then I will discard the email.

Important: In my email [removed] I have voucher because of old partnership with EMC Corp (Company of Dell)

· Screenshot of your score report. - My problem at moment is to schedule the exame. I have error when I try create the agenda.

[removed]

Once you share this information, we will be happy to proceed with the proper process.

If this solves your problem, please indicate “Yes” to the question in the Public Message and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business day.

Have an excellent day,

[removed]

Microsoft Community Support

Support Hours: Monday to Friday 7:30–17:30 EST

(Except US Public Holidays)

Estimated Response Time: Within

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Answer

Joyce_V

Hello Eder,

Thank you for contacting us here at Microsoft Community.

We have been advised that one of the workaround for this issue is to make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases.

Having said that, I have went over your profile and replaced the non-English letters/characters (like., \ ! @ # - ã etc.). on your address information to try and resolve the case.

If you are still getting the same outcome, please provide us with a PSR (Problem Steps Recorder) showing all the steps above until it shows the page that the discount did not apply and attach it via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,

Joyce_V
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

ERROR_CANDIDATE_NOT_FOUND - Schedule Exame

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ERROR_CANDIDATE_NOT_FOUND - Schedule Exame

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