Errors when trying to register for AZ900 exam

Hi MrCrisp023,

The AADSTSxxxxx error messages that you are encountering during exam registration is directly related to your Azure Active Directory account.

In these scenarios, we advise our candidates the following:

• Make sure to login correctly with their Microsoft account credentials.

• Use either InPrivate or Incognito browsing modes.

• If you are using a work computer, please try using a personal computer.

• Contact your local IT or global Administrator handling your Azure Active Directory (AAD) tenant to ensure that your account is added.

Alternatively, you may also check this link for your reference on AADSTS error codes.

If the above-mentioned steps did not work, please send us a PSR (Problem Steps Recorder) which includes all troubleshooting steps made from the moment you login to your account until you receive the error message. This will help us isolate the issue for diagnosis and resolution.

Kindly send the requested recording, along with our request for account information, through the private message I have initiated. Please refer to the image below on how to access the message:

Once received, we’ll review this thoroughly and advise you of the next course of action.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,

I've replied to your private message and am looking forward to your response.

Thanks.

Hi MrCrisp023,

We appreciate all the information you have sent.

Upon checking on the recording, I noticed that you are trying to link your @suntrust.com email address. Meanwhile, as per the confirmation email you have received, the discount is connected to your @truist.com email.

Hence, you should link your @truist.com email address to your personal account as it is the email address you have used in registering for the Microsoft event.

Once you have been asked to link your accounts and a login page opens, you should login there using your @truist.com account in order to completely associate your account.

Please let us know if the outcome has changed after following this or if there is a need for further troubleshooting.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,

Hi,

I tried using both.  Both failed.  I tried my Truist address first and that failed.  I just tried my suntrust address as a troubleshooting step.  Please let me know what else we can try.

Thanks.

Still awaiting an update.  Thanks.

Still awaiting response.  Thanks.

Hi.  Still waiting on a response.

Hi MrCrisp023,

My apologies for the massive delay in getting this resolved for you.

To pick it up and resolve this, I have escalated your case to our next-level Support Team for further investigation and resolution. Please expect for an update within 3-5 business days or as soon as we hear back from our Support Team.

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Thank you very much, and we will keep in touch.

All the best,

Thank you.

Hello MrCrisp023,

You are most welcome.

We are continuously working with our Support Team towards the resolution of your concern.

Rest assured we will notify you as soon as we receive an update from them.

Kind regards,