ESI | ID not accepted: Challenges in rescheduling Microsoft Exam

Hi Prerna,

Thank you for contacting the Microsoft Community.

I understand the need to reschedule your exam due to issues encountered with your government-issued ID during check-in process. Let me check with the rescheduling options.

Since the exam was revoked due to ID card issues, that's why it is no longer available in your Credentials profile for rescheduling. Nothing to worry as I will check all possible options on how you can proceed with your appointment once I receive the requested information.

Hi Prerna,

Thank you for providing the ESI case number via private message.

For us to locate your profile, I would also appreciate if you could provide the additional details requested through Private Message.

Meanwhile, since you already have a case number with the ESI Support Team, rest assured that they will review the issue and please continue coordinating with them, as they’ll be exploring additional options and recommendations regarding your concern.

If you need any further assistance from my side, feel free to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Team,

Kindly mention the additional details required to resolve the issue. Also its better if you can assist the issue over call so that there would be more clarity on issue as this should be resolve at earliest because I am not able to register or schedule any exam due to this.

Thanks & Regards,

Prerna

Hi Prerna,

Thank you for your response.

I understand the urgency of scheduling your exam. To help me locate your profile and review the necessary details, please refer to the Private Message I sent. It includes the specific information I need from you, along with a secure channel where you can submit those details privately.

Since you already have an open case with the ESI Support Team, please note that they will continue to reach out to you via email. I recommend continuing to work with them directly, as they are the specialized team supporting ESI Learners.

If you need any further assistance from my side, feel free to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Prerna,

Thank you for providing the requested information.

This allowed me to locate your profile and review the ESI case number you shared. I have provided additional details via private message as well.

If you need additional assistance from my end, feel free to reach out.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please create a new support request.

Warmly,

Hi Prerna,

Thank you for getting back to me.

I'm pleased to inform you with a great news and please refer to private message for detailed information.

Please let me know if further assistance is needed.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please create a new support request.

Warmly,

Hi Prerna,

Thank you for your response via private message.

I'm glad that your issue is now fixed. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please create a new support request.

Warmly,