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ESI is a mess and it needs to be fixed

I am an ESI user who moved into another job a while ago. I tried logging into the ESI using my new work Email Address, this is the error I got:



"It's looks like you've tried to sign-in with email address xxxxxx@x**** which is not associated with your LxP account. Please sign-out and try to sign-in with email xxxxxxxxxx@xxx****. "

This is impossible because the email address listed was de-registered when I left my last job.

I tried contacting ESI support, but the entire website is buggy and does not work. After fighting the website for 20 minutes to stop showing me white screens I got to the support form. After filling in all of the details, the form refuses to let me submit it because the drop-down select field for "Courses" is empty. The problem is that this field has no values except for the default "Select an option". Being a programmer I tried putting a value into the field using HTML injection, this let me submit the form. However the ESI support ticket request fails with an HTTP status code of 401 (Unauthorized).

Also, regardless of how many different ways I tried to upload images into this post to try and illustrate my issues the form broke and refused the uploaded image.

I am in disbelief at how neglected this platform is.

Please contact ESI support on my behalf and relay this information to them.

Thank you,

****

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi, Tyler.

 

Welcome to Microsoft's Community.

 

We understand you encountered an issue on the ESI page.

 

Please know that you have reached the MCP Support which caters to inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

 

In case you need help with MIEE Support, we recommend you contact the Microsoft Educator Support via this link Troubleshooting common training issues in Microsoft Learn | Microsoft Learn. we can assure you they will provide you with specialized assistance and accurate answers to your inquiry. Also you can create a new question here with the correct support team Contact Us - Microsoft Support

 

Our team provides support related to MCP Portal, any other platform is out of our scope, and the Certifications that we handle are the ones you can find through the following link: Become Microsoft Certified.

 

If there is anything else we can do for you, let us know. If we do not receive a response, the case will be closed and locked after one business day.

 

Best Wishes!

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays)
Estimated Response Time: Within 2 Business Day.

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Hi, Tyler.

We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within the next business day.

Best Wishes!

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays)
Estimated Response Time: Within 2 Business Day.

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Hi, Tyler.

 

Since we have not received a response from you, we will proceed to close and lock this case. If the resolution provided did not resolve the issue, please post a new question, and we will be happy to help. Please note that once the Thread has been locked and closed, you cannot reply.

 

It was a pleasure to assist you.

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays)
Estimated Response Time: Within 2 Business Day.

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Question Info

Last updated November 15, 2024 Views 40 Applies to: