ESI microsoft organization email needs to be updated

Hello, AmandaC23.


Thanks for being part of the Microsoft Community.

Based on your inquiry, we understand that you need to update your email of ESI Microsoft. We are glad to help you.

We want to inform you that we only verify the elements found in exams and certificates from the Microsoft Credentials program. Keep in mind that if you face any future difficulties related to these topics, we’ll be available to help you.


We would recommend you contact ESI Support Team for assistance.

Please click this link and submit a ticket for immediate support.

In case you keep facing issues when logging in to ESI, you could also send an email to techskillssupport@microsoft.com and request assistance as well.

Make sure to include all the details of the error you are seeing. Bear in mind that you have reached the Microsoft Certification Program which only handles general inquiries about Exams and Certifications that are being taken from the Learning Site and queries about the Certification Profiles. Should you need further assistance please let us know.

We appreciate your feedback about your support experience, so we kindly invite you to indicate “yes” where it says. “did this solve your problem” ? located in the bottom right comer of the thread. will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best regards,

Hello, AmandaC23.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Certification Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Certificated Professional.


Warm regards,