ESI | Missing Appointments | I cannot see an exam I had scheduled

Hi Kalpana,

Thank you for contacting the Microsoft Community.

I understand that your exam must be clearly displayed in your Learn profile before you can reschedule it. Let me help you get this sorted out.

For me to verify your account, please provide the information being asked through the private message that I initiated.

Meanwhile, if you have used an ESI discount when scheduling your exam or are an active ESI learner affiliated with a company or organization currently partnered with ESI, it is recommended to contact the ESI Support Team. They specialize in assisting ESI learners and will work with your exam provider to address your concerns. I assure you that they will handle your issue regarding the missing exam appointment in your dashboard profile with care and provide the best resolution for your situation. Additionally, they can also assist with rescheduling your exam. You can find their contact details in the private message.

If you require further assistance following your interaction with the ESI team, kindly provide me with your case ID. This will allow me to keep track of your case and furnish you with any updates they provide.

Moreover, please ensure to log in to all the possible Microsoft accounts you have, as there are instances where the exam appointment may be under a different account in Credentials > Certifications. On the other hand, if the exam was scheduled successfully, you should typically receive a confirmation email to the email address you provided as your contact email.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

I am not able to see anything under credentials. Please let me know how to reach out to the ESI support team.

Hi Kalpana,

Thank you for providing the requested information.

These details helped me locate your profile, and I have confirmed that you are an ESI Learner using a company discount. Please refer to your private message for additional details for the ESI Support team. Once you have contacted the ESI Support Team, kindly send the case number so I can review and ensure that you will be provided with an update.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Kalpana,

I appreciate your confirmation of this. 

I have now escalated your case to our Support team for further assistance regarding with creating an ESI Support ticket on your behalf for your missing appointment. You may send us a Private Message if you want to know the status of the escalation. At the same time, I will be updating this public post every 3-5 business days. 

I appreciate your understanding and patience with this. 

Best regards,

Hi Kalpana,

I genuinely appreciate your patience throughout the process.

Upon reviewing your case, I’m pleased to inform you that our Support team has successfully created an ESI Support ticket on your behalf. Kindly check your email, as the ESI Support team will be reaching out to provide assistance regarding your concern. You may also check your Spam/Junk folder as it may land on this folder.

For additional details, please refer to the private message we’ve sent.

Should you require additional assistance, we kindly encourage you to continue coordinating directly with the ESI Support team, as they are best equipped to address your concerns moving forward.

As our goal is your best experience, please let me know if you need additional assistance, I'll be more than happy to help you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.