ESI | Technical Issue: I have appeared in the AZ-900 exam but in middle it got terminated. Can my exam voucher be unlocked? or how should I proceed to reschedule my exam?

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Thank you for contacting the Microsoft Community.

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I understand how important the AZ-900 certification is for you. I'll guide you on the next steps to help you move forward with rescheduling your exam.

Based on similar cases I’ve handled, an effective approach has been to reach out directly to the testing center for a follow-up. They are responsible for addressing any issues encountered before, during, and after the exam, including modifications to your exam status. Additionally, they manage exam rescheduling and cancellations, as they have full visibility into available slots and dates. They can also assist in rescheduling the exam while retaining the same discount used for the original booking.

They will create a separate case with a unique reference ID and provide further assistance tailored to your situation. To reach out for support, please visit the appropriate link below, depending on your testing delivery provider.

Please allow a reasonable amount of time for their response, as there may be slight delays due to the high volume of cases they are currently handling. Rest assured, their team is committed to addressing your issue and providing a resolution as efficiently as possible.

Otherwise, while our scope of support primarily includes assistance with exam registration and accessing Microsoft Credential profiles/benefits, I want to ensure you receive the best possible guidance. If you still require assistance after your interaction with your testing delivery provider, I’d be happy to check for any feasible options available to you. To proceed, please provide the requested details via the private message I have initiated.

Meanwhile. upon further review, I found that vouchers are bound by specific terms, conditions, and validity periods. While these policies are standard, I understand how your current circumstances may impact your ability to use the voucher as intended.

If you have used a company discount to schedule this exam, it is best to coordinate directly with the ESI Support Team, as they specialize in handling concerns raised by ESI learners. Please visit this link for ESI contact information. They can also collaborate with Pearson VUE's Support Team on your behalf to assist with rescheduling while ensuring you retain the same discount applied to the original booking.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Best regards,