ESI | ticket creation: I am facing unexpected error while registering for exam

Hi Archana,

Thank you for contacting the Microsoft community.

I know how crucial it is for you to register for your exam as you experienced an error and have issues creating a ticket with the ESI support. Allow me to provide guidance to navigate this situation effectively.

Upon checking your profile, my colleague, Earvin has verified that you are an ESI learner from your previous thread and since you are still having an issue when scheduling your exam as well as when creating a ticket with the ESI support team. Please share a PSR recording using the Problem Steps Recorder (PSR) (click this link for MAC device) while trying to create a ticket with on the ESI portal.

If the issue persists, please share the PSR recording and kindly verify if the information provided on the private message, I initiated is still accurate and otherwise, please provide updated details. To access the private message, please click the message icon under the "Question Info" as shown in the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you. 

Sincerely,

Hi Archana,

I hope you are doing well.

I have directly forwarded your concern to our support team, and we will check options for creating a ticket with the ESI team. Rest assured that we will keep working on your case with utmost diligence. Kindly check our private message as I have provided the case ID for your reference. If you want to know the status of your case, please don't hesitate to reach out.

I will keep working on your case and let you know as soon as an update is available. At the same time, we will be updating the public thread and this private message within 3 to 5 business days.

Sincerely,

Hi Archana,

Wishing you all the best.

We received an update from the ESI support team, and they have created a ticket on your behalf and will reach out to you directly to assist you with your exam registration concerns. Kindly continue communicating with the ESI team by responding to the email sent by the ESI specialist assigned to your case as I trust that they will do their best to assist you with utmost diligence.

Since you have an open case with the ESI support team, we will proceed in closing and locking this case.

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question. so we may continue in assisting you. This case will now be closed and locked.