ESL +30 min accomodation request frustration

Hi eken,

Thank you for contacting the Microsoft Community.

I understand the significance of having proper accommodations, especially when English is your second language. Let's collaborate to find a solution that meets your needs and ensures a positive experience moving forward.

Your proactive approach in contacting Pearson VUE is commendable. Please note that in case the exam is not offered in your native language, you have the option to utilize the English as a Second Language form. This form allows you to request additional time for reading and answering the questions. However, if the exam is available in your native language, you can choose to take it in that language. It's important to note that in this case, no extra exam time will be provided.

As part of the request process, you'll be required to provide either a letter from an instructor or employer confirming that English is your second language, or you can opt to complete a form for verification purposes.

Since you have mentioned that you have already contacted the Pearson VUE regarding this matter, kindly respond through the private message I have initiated along with the requested information for us to conduct a thorough investigation and proceed with further actions. This will also allow us to locate and verify your account.

Moreover, the time and effort invested in scheduling an exam is something that should not be ignored, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at. 

As your feedback is valuable and will not only assist us in resolving your specific issue but also benefit future candidates facing similar challenges. it is part of our commitment to continuous improvement; I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.

Feedback and complaints | Pearson qualifications

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm Regards,

Hi eken,

Thank you for your response through the private message.

We appreciate your effort in supplying us with the requested information. With that, I have forwarded this case to our Support Team so we may conduct a thorough investigation and proceed with further actions.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. Rest assured that I will keep an eye on this case, and I'll update you once resolution is received. 

Warm Regards,

Hi eken,

Thank you for your response.

Please be advised that we haven't recieved a response yet from the relavant team as your case is still being worked on diligently and I understand your concern regarding the delay in receiving a response from PearsonVue, especially today was the 10th business day since you submitted a request to them. It's certainly disheartening when administrative processes take longer than expected, particularly when it impacts important decisions such as scheduling your exam.

I want to assure you that your situation matters, and I empathize with the stress you're experiencing, especially in explaining the delay to your employer. Rest assured, that I am keeping an eye monitoring this case and will provide you with the latest updates once we received a response from our Support Team.

Your patience and understanding with this matter is highly appreciated.

Warm Regards,

Hi eken,

I hope you are doing well.

We greatly appreciate your patience and understanding regarding this matter. Please know that we have not yet received a response from our Support Team, as your case is still under investigation. Rest assured, our Support Team is diligently working on your case, and I am closely monitoring the progress on your behalf.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. Rest assured that I will keep an eye on this case, and I'll update you once resolution is received. 

Warm Regards,

Hi eken,

I hope you are doing well.

We so much appreciate your patience and understanding with this matter. Great news! We have received an update from our support team and mentioned that your request for ESL - Extra time (30mins) has been approved on May 29, 2024. Additionally, we have also confirmed that this ESL authorization is good to be used until 29th of May 2026 and you can also use this on your furure exams.

Should you need further information or clarifications, please feel free to let us know and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hi eken,

I hope you are doing well.

As our main goal is to ensure that we got you well covered, I am sending you a follow up response to confirm if you require any additional information or clarification and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hi Kaycee,

Yes, that is correct my ESL request was approved on May 29 which was the 12th day after my application and was also the same morning of my exam which I had to book as I couldn't postpone it anymore. As a result, I wasn't able to use the accommodation.

Another interesting thing is that it took your team another 10 days just to realise it has been approved, which reflects how slow and heavy this process is.

Using the approved accommodation is another story. Now I cannot book an exam online but I have to call PearsonVue and book the exam on the phone.

Luckily, this accommodation is valid for 2 years so I will only have to deal with this after 2 years time and hope it gets easier by then.

I will repeat once again, that I am not satisfied with this whole process and how this is done. It is a frustration.

In any case, I would like to thank you for your efforts. You can close this ticket.

Regards,

Hi eken,

I trust all is well with you.

Thank you for your feedback and we appreciate your understanding on this matter. Rest assured this will be forwarded to our support team to better your experience in the near future and per your request this case will now be closed and locked.

Sincerely,