Split from this thread.
Not working. Contact the enterprise support them. They should know how to fix this.
I have completed all steps you listed. This is what I see.
from https://www.microsoft.com/en-us/learning/dashboard.aspx
Do you have an alternative app to PSR
(Problem Steps Recorder) for macos I can use?
And this is the error I see from.
https://examregistration.microsoft.com/Error
***Moved from Certification Profile/Certification Dashboard***
Exam crashes. No duplicate profile found.