Exam freezes up when OnVue starts

HI Farina Wina,

For technical issue encountered during exam delivery / online proctored exam, the exam proctor will help  you try to resolve this.

If needed, the proctor will provide an incident report number to reference when following up with the Pearson VUE Customer Support. You may also contact them directly using their support link below:

https://home.pearsonvue.com/microsoft/contact

To learn more about taking an online proctored exam, please visit this link for more details.

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Best regards,

Hi Kim,

Thanks for the response.  However, it was not helpful.  This is exactly what the Pearson support person told me on chat last Saturday.  I explained that my computer meets all requirements stated by Pearson.  The system test however fails.  Onvue freezes up when trying to present the test question.   They did not attempt to troubleshoot my problem.  The Pearson support person insisted that it won't be a problem and to re-schedule the test with the voucher given. 

I have rescheduled the test but am rightfully concerned that the problem will occur again since nothing was done to correct why it happened the first time.

Thanks.

Hi Farina Wina,

I will be waiting for your response.

Kind regards,

For others who may be reading this stream... 

KimYuri_29 must be a bot, a non english reader or an incompetent person.

I rescheduled the test for tomorrow and will reply what happened.  I hope I resolved this myself (with no help fro Pearson or Microsoft).  I have a Dell XPS and am hoping that the problem is the Dell SmartByte software which is intended for dell Inspiron computers (not Del  XPS).  I uninstalled it and the Pearson System Test works better.  I'm hoping the test will run smoothly tomorrow.  Here is a link to smartbyte issues.  

https://www.dell.com/support/search/us/en/04#q=smartbyte&sort=relevancy&f:langFacet=[en]  

Don't expect help on this issue from Microsoft or Pearson.

Good luck everyone!

Hi Farina Wina,

Having the described issue is the least that Microsoft wants our candidates to experience in taking a certification exam.

As pointed out in the About online exams page on the Learning Site:

Since no further assistance is needed on my end, I will be closing and locking this thread now. Please be aware that after a case is locked, we won’t be able to respond even on your private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Regards,