Exam invalid because of restroom break from online proctored exam

Hello Larry,

Thank you for contacting the Microsoft Community.

It is unusual that the proctor terminated your exam despite you had clicked the break button. Allow me to provide information to help you with this concern.

Regarding the restroom break kindly check our Unscheduled breaks on exam policy for reference, and steps on how to properly execute breaks to avoid having the exam cancelled.

Also, since you have already reached out Pearson VUE, and a ticket has already been raised, allow me to request your case to be prioritized. To do this, please supply the information requested in the private message for us to locate and verify your profile.

If you wish to submit feedback regarding the experience you had with the proctor, you may go to Feedback and complaints | Pearson qualifications and fill out the form. This will help Pearson VUE improve their services, especially in online proctored examinations.

Hello Larry,

Thank you for providing the requested information.

I have now forwarded your case to the support team, for further investigation.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days.

For your reference, I have provided your case ID via private message.

Best Regards,

Hello Larry,

I hope you're doing well.

We have received an update from our support team regarding the case ID we provided. Please check the Private message I initiated.

I hope this helps you. Feel free to respond if you have any questions.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hello Larry,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,