Hi geethika,
Thank you for contacting the Microsoft community.
I value your time and effort finding ways to connect to the video streaming service for your exam. I am very much aware of the assistance you need as I know how significant this exam is for you to complete it. Allow me to provide you with information to make the most of this opportunity as soon as possible.
Please be aware that for optimal performance, a reliable and stable connection speed requirements are 12 Mbps down and 3 Mbps up. As to why, we highly recommend testing on a wired network (if possible). If testing from home, ask others within the household to avoid using the internet during your exam session.
You may refer to the OnVUE OP 3.0 Network Admin Min Specs (pearsonvue.com) section and About online exams with Pearson VUE | Microsoft Learn page for more information regarding Pearson Vue candidate technical requirements.
On your case, since you encountered a network issue in completing the system check, this should be reported immediately to Pearson VUE Support team as their team has the right tools to perform to identify the cause of the issue.
Kindly include complete details of what you have experienced as this would help them take the proper action and give you further instructions on how to successfully take your exam. Please then pick the right number based on your region. The support team will send an update within 3 to 5 business days, rest assured that their team is taking action at the earliest opportunity.
Furthermore, if you are an ESI learner and you utilize an employee discount, kindly reach out directly to ESI Support Team as they are the ones who accommodate concerns using a company discount and can provide recommendations and other options.
Also, they are the ones who can collaborate with Pearson VUE regarding rescheduling concern on your behalf. Please make sure to login using your company credentials (work email address) when signing in or creating a ticket. The support team typically respond within 3-5 business days. Rest assured that their team is taking action at the earliest opportunity.
Moreover, if further assistance is needed after your interaction with the Pearson VUE/ESI support team, please share the Case ID number with me along with the necessary information through the private message I initiated, for me to follow up with them on your behalf.
As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Best Regards,
