Hi, I have an exam scheduled for Tuesday 4th of April, and I can't see the exam in the Pearson Dashboard.
Does this mean my exam has been cancelled?
BW,
Aaron
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Exam not showing in Pearson Dashboard
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Hi Aaron,
Thank you for contacting the Microsoft Community.
I understand that you are having issues with accessing your exam appointment. Let me provide you with additional information about this and direct you to the correct team so they can help you with this.
It might be possible that you are experiencing a dashboard issue, that is why your exam appointment is not shown on your Learning profile. You may follow the steps below to troubleshoot this.
Open a new MS Edge browser that you can download here or Google Chrome.
Clear cache and cookies
Go to Microsoft Learn and sign in using the same Microsoft account and password associated with your MCP profile.
Once done, you will be taken to the new Dashboard page.
Click on the Certification tab on the left-hand side.
From here, you can see the lists of your upcoming exam appointments.
You may also launch your exam using the "Check-in" link provided on your exam confirmation email.
Should you need urgent assistance, you may also contact your exam delivery provider as they are responsible for supporting any assistance needed in exam rescheduling & cancellation. They will be creating a separate case with a different reference ID and assist you from here. You may refer to their contact details in the link below:
Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact.
Please let us know if you have additional questions.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
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Hi Aaron,
Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.
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Last updated April 4, 2023 Views 25 Applies to: