Exam Passed and Not able to view my certificate

Hello, Mahesh.

Welcome to Microsoft´s Community.

As we understand from your post, you are unable to access your Certification; we will be happy to assist you.

To do so, we have initiated a Private Message where you will be able to share in a safe way some useful information to verify your profile and proceed accordingly.

Please find the access to this space on the top right corner of this screen as shown in the image below:

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Kind regards,

Hello, Mahesh.

Thank you for the information you kindly provided over direct communication, it is well appreciated.

To proceed with your request, we have unlinked the email account associated with your profile.

Please follow these instructions to link it to your preferred email address and let us know if after the steps are completed, Your Dashboard's information is accurate and if your Microsoft achievements are shown on it:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3.  Access your personal email account

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar. 

5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate. 

7. After pasting the URL and clicking on enter, you will see this website. Please fill in the fields MC ID and Access code. 

8. Fill in the fields with the following information:

• MCID:

• Access Code:

To protect personal information, these credentials are provided via Private Message.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and concluded after one business day. 

Best regards,

Hello, Mahesh.

We hope this message finds you well.

We want to let you know that your case was successfully assigned to our Team in charge of further review and assistance. Once we have an update regarding the progress of your case, we will get back to keeping you posted.

Please bear in mind that it might take 5 business days to provide you with further updates.

Warm regards,

Hello, Mahesh.

We hope you are doing well.

Our Specialized Team has reported that your account issue is now solved.

Please attempt to connect your profiles using the email account associated with your Microsoft Certifications Profile and let us know if everything is working properly. Otherwise, send us a new PSR via Private Message.

We will be waiting for your response, keep in mind that if no response is received, the case will be closed and locked after one business day.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so that other Learners can benefit and to improve our service.

Wishing you an excellent day,

Hello, Mahesh.

We hope this message finds you well.

Since we have not received a response from you, we will have to proceed with the closure and lock of this forum. We want to let you know that you are important to us and that is why we kindly invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   

Please note that once the case has been closed and locked, you will not be able to reply through either channel.

Best wishes,