Exam passed but certificate not received

Dear SubhasisBehera,

As we understand from your post, you have passed Exam AI-900, but the Microsoft Certified: Azure AI Fundamentals Certification is missing from your Learning dashboard. We are happy to help!

Typically, it takes 24-48 hours for your certification to appear in your Microsoft Learn profile after you’ve passed an exam. Also, with the changes implemented in our site on July 8th, our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address or email used to access their Learn profiles.

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible.

See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

• Go to Learning dashboard and click on "Credentials".

We have started a Private Message where we will request details regarding your account to complete an evaluation process. To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

I hope this information could help address your concern, and if you have any further concerns, please feel free to come back to us at any time, we are always here to help you.

Wish you all the best,

Tanya Wang

Microsoft Community Support

Support Hours: Monday to Friday 9:00 – 18:00 CST

Estimated Response Time – within 1 Business Day

Dear SubhasisBehera,

I hope this message finds you well. I am reaching out to confirm if you have any questions regarding the previous information I provided, or if you need any further help, feel free to reply to me and I’m glad to continue to solve the issue.

Best Regards,

Tanya Wang

Dear SubhasisBehera,

Hope you are doing well.

We are waiting for your response. We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case on the next business day.

Best Regards,

Tanya Wang

I was able to lovate the cred details after loging in with my office email id. I am good for now. Thanks!

Dear SubhasisBehera,

Thanks for your reply and I'm glad to know you could locate the certification in office account. Thus, I would also recommend you may link your office account to your personal account in the Account Management section by visiting Microsoft Learn, and choose 'Setting'.

You can have up to five school or work accounts and only one personal account linked to your Microsoft Learn profile.

I will proceed in closing this thread and to help other customers who may be facing the same issue, please choose “Yes” underneath the post that had the solution for you. Thanks for your cooperation. 

Once a Thread is closed and locked you might not be able to reply. Should you have new concern or question, please do not hesitate to post a new question so we may continue assisting you. Have a nice day!

Wish you all the best!

Tanya Wang

Microsoft Community Support

Support Hours: Monday to Friday 9:00 – 18:00 CST

Estimated Response Time – within 1 Business Day