Exam Pearson Vue - Network check - 75% connection error - your network does not meet the requirements to take an exame

I had an exam scheduled today at 11:15 am.

I passed the microphone and camera test, then did the diagnostic - network check, and it failed at 75 %

How can i resolve this problem??

I don't have problems with the internet connections. Called to internet provider, they confirm no problems.

I have already use this laptop in other person vue exams.

My exame passed and i couldn't take it......

How can i reschedule my exam??

How can i have a voucher?












Answer
Answer

Hi Claudio_123,

Thank you for contacting the Microsoft Community.

Based on your screenshots, this is clearly a technical issue with the OnVUE application.

For this kind of issue, allow me to redirect you to the Pearson VUE Support Group who are responsible for supporting technical issues on the OnVUE application. They will be creating a separate case with a different reference ID and assist you from here. You may refer to their contact details in the link below:

Customer service :: Microsoft :: Pearson VUE

​They are also capable of rescheduling your exam after resolving the issue. If they are unable to provide a fix or reschedule your exam, please ask for a case number then provide it to us so we can make a follow-up on your behalf.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Jayar_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated April 13, 2025 Views 1,077 Applies to: