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Exam Registration | Pearson VUE Website: Need assistance joining/merging MS IDs for taking exams

I have recently merged my new "work" account and personal account, but now have an issue when scheduling a free retake on Pearson Vue as I have a different MS ID now. I would also like to be sent previous test results as I was not provided a score upon completion as the exam included a lab.

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Answer

Hello Johnny,

Thank you for contacting the Microsoft Community.

I understand you encountered an issue while trying to register for an exam, and I can only imagine the inconvenience this has caused you to reattempt your exam. Please allow me to provide assistance to your inquiry.

To proceed, I would like to request for your account information on the private message I have initiated. This will allow us to locate your profile and provide options and recommendations on scheduling your exam using your exam replay voucher.

Now, for accessing your exam score report, you can visit the Exam scoring and score reports | Microsoft Learn website for steps on how you can locate your score report.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated January 7, 2025 Views 39 Applies to: