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Exam Registration | Pearson Vue website| The candidate currently has an open registration for this exam. A new registration cannot be created at this time.

Hello -


My test was originally scheduled for 12 PM (EST), ***REMOVED"***. The test was for "MS-721: Collaboration Communications Systems Engineer." It was cancelled due to a network issue experienced by the exam site. I received an email notification at 10 AM, the morning of the exam, informing me of this cancellation and of the need to reschedule; the email presented case ID ***REMOVED***. I received a second notification the following day, Thursday, also at 10 AM (EST), informing me of the cancellation and presenting case ID ***REMOVED*** . The exam was scheduled through Pearson-VUE.


I attempted to reschedule the exam after the first and second email notifications, but was unsuccessful, experiencing this error message each time during the exam scheduling process: "The candidate currently has an open registration for this exam. A new registration cannot be created at this time." Today, Friday, I attempted to reschedule and still experienced this error message.


Rescheduling the exam was performed through this URL for the MS-721 exam. Filling out this form then navigates the user to the Pearson VUE website, where the web page captures more information. There is a "Contact" link on the final page showing the error, but when one clicks on it, it presents a page requesting the exam program, which in my case is Microsoft. When I choose the Microsoft program, I am navigated to my Microsoft Learn profile page, which remarkably does not provide any options for rescheduling an exam and which also provides no contact number for resolving issues.


It has now been over 36 hours since the exam was cancelled, but I am still unable to reschedule the exam. Could someone please assist.


Thanks



***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.*** 


 

I was able to find a Pearson VUE contact number, made available in an earlier posting in this forum: How I can reschedule my exam from Pearson VUE using Certification Dashboard. Using Pearson VUE contact number presented in that forum, I was able to contact Pearson VUE, speak with a contact representative, and was able to have the exam rescheduled.

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Hi Mountain,

 

Thank you for contacting the Microsoft Community.

 

I understand how important this exam is for you, and I appreciate your efforts in resolving the issue. Please allow me to provide more information.

 

I'm glad to hear that you have successfully rescheduled your MS-721 exam by contacting the right department to connect with, which is the Pearson VUE. Your initiative in addressing this matter is commendable. 

 

For future reference, as you correctly researched, if you encounter any issues during your exam, it is best to contact Pearson VUE Contact: Help and Support. They have the necessary access and tools to assist you in rescheduling your exam. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.

 

Additionally, you can refer to the Reschedule and cancellation policies | Microsoft Learn for more details on exam rescheduling policies.

 

Furthermore, to ensure a smooth testing experience, it is crucial to use the system test on the same computer and in the same location where you’ll be taking the exam. This will help ensure that your computer, internet connection, and location are compatible with the OnVUE software requirements. For detailed information, please refer to the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

 

I hope this information helps. If you need further assistance, please let me know.

 

 

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Maricris_L18
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

1 person found this reply helpful

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Hi Mountain,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once it has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Maricris_L18
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated March 6, 2025 Views 47 Applies to: