Exam reschedule

Hi T,

Thank you for contacting the Microsoft Community.

Your determination to pursue a Microsoft Exam despite the technical challenges you've faced is truly commendable. I know the significance of this exam for you, considering the time and effort you've invested in preparation. Allow me assist you by providing you with further information.

According to the about online exams with Pearson Vue page, once a technical issue is encountered during your scheduled exam appointment, this must be reported to the exam delivery provider for immediately for further investigation as they have direct access to your appointment and can provide recommendations such as rescheduling or other retake options. You may find their contact details below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

For us to deeply review, kindly provide us with the requested information sent via the private message. This will enable us to conduct a thorough investigation and proceed with the necessary next steps. It will also help us locate and verify your account.

On the other hand, please be aware that the requirements on OnVUE Candidate Technical must be met to avoid encountering any system issue, on the same computer and in the same location you’ll be taking the exam to make sure your computer, internet connection, and location are compatible with the OnVUE software requirements, and ensure to log onto your computer as an administrator to determine if any background processes are running and stop them. For help with enabling administrative permissions, see documentation for Windows and Mac.

Furthermore, the time and effort invested in scheduling an exam is something that should not be underestimated, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how disappointed you were with the whole experience.

As your feedback is valuable and will not only assist us in resolving your specific issue but also benefit future candidates facing similar challenges. it is part of our commitment to continuous improvement; I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.

Feedback and complaints | Pearson qualifications

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm Regards,

Hi T,

Thank you for your response.

We appreciate your time and effort in providing us with the requested information. Since you have already contacted the Pearson VUE Support team, I have now forwarded your case to our Support Team to proceed with a follow up on your behalf.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. Rest assured that I will keep an eye on this case, and I'll update you once resolution is received. 

Warm Regards,

Hi T,

I hope you are doing well.

Great news! I took the liberty to look into your account and found that your exam has been rescheduled for a future time and date. Kindly let us know if you require any further assistance and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Warm Regards,

Hi T,

Thank you for your response via private message.

You're most welcome! Kindly let us know if you require any further assistance and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Warm Regards,

Hi T,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,