Exam result is not available. Can the exam be passed in other test center than PearsonVue?

Hi GA_KLD,

We do apologized for the inconvenience this may have caused you.

Usually, it will take 24-48 hours for the exam result to appear on your MCP Profile.

All IT-related exams including the Exam 70-487: Developing Microsoft Azure and Web Services, can only be taken at Pearson VUE testing center as Certiport exclusively caters Microsoft Office (MOS) and Microsoft Technology Associate MTA exams and are the only available testing provider where you can register for your exam.

Furthermore, refund request can only be process by the testing vendor. In this case, you’ll need to contact them as well to check your refund options. I would suggest to get in touch with their chat support for swift real time assistance.

More of Microsoft refund policies can be seen at Exam policies and FAQs page.

I can also locate and verify your profile here on my end to check the information/status of your exam. Please respond to the private message I initiated asking for your account information.

To view your private message, see image below:

Let me know if you have questions.

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Kind regards,

It took 19 days (456 hours) for my exam result to appear in my profile. I do not know whether it is connected with this support post or not.

This contradict for Microsoft policy for exam retaking. First retake attempt must be available after 24 hours from exam date. In my case it took almost 20 times longer. I'll insist for refund from Pearson Vue because of unacceptable service level. Please confirm my fair requirements from your side.

Hi GA_KLD,

I appreciate you providing the requested information via private message to check your account.

I was able to verify as well the score result of your Exam 70-487 showing on our end.

As mentioned, for refund request, it’s the discretion of the testing center if they will provide you a refund as we don’t have the capability of processing it on our end and how their refund policy works.

We do apologize again for the inconvenience.

Let me know if you have questions.

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Kind regards,

Hello,

I understand that you are not responsible for refund from testing center. I just ask you to confirm from your side, that exam result appeared in my profile in 19 days after the exam date. I have e-mail confirmation (from 31st of October) from PearsonVue that my exam result appeared in my profile. Please confirm that this contradict to Microsoft exam retake policy, because first retake attempt can be available in 24 hours from exam time. In my case it took almost 20 times longer.

Hi GA_KLD,

Thank you for your response.

By the time that you have provided your account details, the exam is already reflecting on our system. Hence, we cannot deny nor confirm if it appeared 19 days after the exam date since we don’t have an option when did the exam posted on your account. If you contacted us sooner or after 48 hours upon exam completion, we could have made an investigation or follow up on this case since there might be a reason why the exam was not updated immediately.

I hope you understand.

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Kind regards,

Hello,

I had confirming e-mail from 31st of October from PearsonVue with message that they had imported the results and my score was available. I attached this e-mail (as .eml file to private message). 

I have all communication thread with PearsonVue support in my e-mail box. Just ask what e-mail I should attach and I'll do it.

I guess that you can easily check when exam results were imported to your system. In reliable information system data base record creation time is stored in a field with DateTime type. If you do not have access to this field directly, you can ask data base engineer to check its value. 

Please check this field value.

Hello Jeryl_R,

Did you check date when exam result appeared in my profile? Please check this date and confirm that it contradicts to Microsoft exam retake policy.

Hi GA_KLD,

I have escalated this case to our backend support team to verify the information when did the exam result posted on our end.

Usually, the escalation process will take 3-5 business days. I’ll give you an update within the said timeframe or as soon as we receive a feedback from them.

Note that Pearson VUE and Microsoft has a different platform and tools when it comes to account of candidates. We can try to check if when did the exam posted on your Learning account but on Pearson VUEs end, it’s the backend support of Pearson VUE who can provide you that information.

Your Case ID in reference of this was sent through our private message.

Let us know if you have questions.

Thank you Jeryl,

I understand, that Microsoft and PearsonVue have different platforms and tools. I'm waiting for your reply.

Hello Jeryl,

If you or other members of your support team are contacting PearsonVue support, I should ask you to remind about this case to PearsonVue every day. My communication experience with PearsonVue support is absolutely negative (below any imaginary bottom). Their support staff is absolutely unqualified. I hope that you or your support team members can communicate with more qualified persons in PearsonVue support.