Exam results not showing on my profile

Dear Support,

Exam: MD 100 Windows 10

Written: **removed**

I need help to view my exam results. I had connectivity issues during my exam and i could not answer the last question. In short i contacted Pearson vue about the issue immediately because the proctor was not responding to my requests to chat. 4 days later my exam status was still showing "In Progress", Pearson Vue came back to me and said they have uploaded the results. Now the status shows "Taken" and today is day 4 with the same status "Taken".

I still don't know if i have passed or failed, can somebody point me to the right direction. I called Pearson Vue yesterday and now they are saying they have done their part by releasing the results and i need to speak to Microsoft to resolve the issue. So it looks like the results were forwarded to Microsoft but i still cannot access it. 

I am not sure if this is the right platform to write this, if not please point me to the right direction. My exam status still shows "Taken"

**image removed**

Answer
Answer

Hi Lerato,

 

Thank you for your patience I was able to confirm that your MD-100 exam has been graded and your transcript has been updated.

 

Your now one step closed in earning the Microsoft 365 Certified: Modern Desktop Administrator Associate certificate.

 

In order to view the changes, please access the Microsoft Certification Dashboard using your Microsoft account and password.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Marjorie_T
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated April 6, 2025 Views 318 Applies to: