Exam results showing as unavailable

Hello Nicky,

You may check your exam result via score report.

In checking the score reports, you may sign in to your Microsoft Certification dashboard.

Under Exam providers, please choose on Pearson VUE. You’ll be redirected on the Pearson VUE page to access your score report. Please refer on the image below:

To check on your account, please provide the information initiated via private message by clicking the image below.

In the event that you’re unable to access your score report, you may follow the troubleshooting steps below:

1.     Use a different browser in incognito/InPrivate (Chrome/Mozilla/Safari) and make sure you have downloaded the latest version of the browsers.

2.     Should the issue persist clear cache and cookies (steps here). Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3.     Allow all third party cookies through the browser settings.

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the time you are signing in until the error message via private message so we may continue troubleshooting with you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Its not that I can't access the report, it's because the report says I've failed because I didn't check in in time.

***removed image***

Ive logged a case with Pearson Vue and they've confirmed this is not the case

***Personal information deleted by the moderator. Please see the Training, Certification, and Program Support Community Frequently Asked Questions for more information on how you can protect your privacy. ***

Hello Nicky,

Thank you for your response. With the screenshot you have provided I was able to locate on your profile.

Since you already contacted Pearson VUE and still they are unable to locate or provide the score report, I will have this escalated to our support team, however, cannot guarantee if they will be able to add the score report to your profile.

The escalation may take 3-5 business days but will let you know immediately once I have received an update. 

Best regards,

Hello Nicky,

Thank you for your patience while we are actively working with your case.

I just received an update from our Support Team regarding your exam result.

Please try to access the Microsoft Certification Dashboard using this link.

Also, please provide an updated PSR from the time you’re performing the troubleshooting steps until the score report page in order for our Support to identify the cause of the issue and for their visibility.

Please attached the PSR via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hello Nicky,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question. 

Best regards,