Pearson Vue | Revoked Exam | Using of Mobile Phones: Exam Retake next steps after premature termination

Hi Al Eager,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to complete your PL-300 exam, especially given the effort you've already put into preparing for it. Rest assured; I am committed to providing you with all the information and assistance you need.

Since you've already reached out to Pearson Vue, kindly share the necessary details through the private message I initiated. Upon receipt of the details, this will enable me to take the necessary action.

Please know that your feedback is valuable and it’s important that your concerns are addressed. With the experiences that you've had during your exam, you can also submit your personal feedback through Pearson Vue. You may refer to Feedback and complaints | Pearson qualifications. Your insights are valuable and can contribute to continuous improvement.

Meanwhile, regarding the retake policy, please note that typically if an exam appointment is revoked by the exam delivery provider or proctor, the exam voucher or fee will be forfeited. To schedule again the exam, you’ll need to follow the initial steps outlined in the Register and schedule an exam | Microsoft Learn.

It’s evident that you’re dedicated to adhering to the exam terms. For future reference, please be advised that as per the policy, once your exam has started, keep your mobile phone in the room where you’re testing, but out of arm’s reach. If you need to access your phone for any reason during the exam, you must alert the proctor and wait for their permission before reaching for your device. For detailed information, you may refer to Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

IvyV_P12,

Thank you for your response. This is regarding the taking of the DP-700 exam. The PearsonVUE details are as follows:

Pearson Case #: ***removed***

MS Referenced Case #: ***removed***

For all my other Certification Exams I’ve been contacted after the identification phase where you scan your ID. This time, no Procter contacted me and the exam started. So, wanting to do the right thing, with my phone in reach, I went to turn it off and threw it out of reach in a chair behind me. The Procter then informed me that I had inappropriately accessed my phone and terminated my session. After verifying your ID there should be a big warning to put your phone out of reach and provide an opportunity to do this.

The whole poor support and treatment from Pearson has soured me of the Certification process.

I would appreciate if you could provide me credit to retake DP-700 free of charge like I had with the DP-700 voucher qualification having attended FabCon 2025 in Las Vegas and performing the online training and joining the Fabric community. This would at least restore some of my faith in the system after having been unfairly accused of cheating.

Let me know if you can help.

Best regards

Al

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

Hi Al,

Thank you for your response and providing some of the details requested.

Given your experience with multiple certification exams, it’s clear you were trying to follow protocol, and I understand how upsetting it must have been to have your exam revoked despite your intentions.

Rest assured, we will forward your case to our support team for thorough investigation and explore all possible options on how you can proceed.

To move forward, I would appreciate it if you could kindly provide the additional information requested via private message. This helps us to locate your profile and to take further action. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Al,

Thank you for your response.

To verify the details in your account, please share your complete learn username through our private message. This information is crucial for locating your account.

Your cooperation is deeply valued, and I want to assure you that this matter will be treated with the highest priority.

Hi Al Eager,

Thank you for your response through private message.

To help us locate your profile and proceed accordingly, please send your Learn Username via Private Message. It appears that the username you provided is your email address.

The username can be found under Personal info, username, and URL in your settings. You can also see your username in the browser address bar or URL bar. Please refer to the image below on how you can get your Learn username; you can also access (lookup username) tool which only displays your username.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Al Eager,

Thank you for providing the necessary details.

Using the information you have shared; I have already taken the liberty to escalate this issue to our Support Team for further investigation. They will review the incident thoroughly and check for feasible options and recommendations to resolve the matter.

For your reference and detailed information, please refer to our private message.

You may send us a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days.

Your cooperation is greatly appreciated.

Kind Regards,

Hi Al Eager,

Thank you for your patience.

Upon checking the status of this case, it’s evident that our Support Team is diligently working on this case and is currently awaiting a response from the back-end team. 

I will remain vigilant in monitoring this issue. You can expect updates on this thread within the next 3-5 business days or sooner, as soon as I receive any new information from the team.

Hi Al Eager,

Thank you for your patience as we continue to follow up on this case.

Upon checking your case from our Support Team, it shows that we have already received a response. Kindly refer to our private message for detailed information.

If you have any further questions or need additional clarifications, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Al Eager,

We have not received any update from you. This case will now be locked. If you need further assistance, please create a new support request.

Kind Regards,