Exam status is showing refused

Hi Lokesh,

Thank you for contacting the Microsoft Community.

I could only imagine how much effort you put through this so you could successfully take your exam. I understand the importance of rescheduling your exam due to the issue you encountered with the exam provider’s. Now that I’m aware of the issue, rest assured that I will work on this diligently, and provide the necessary information.

Since you have already raised a case ID with the Pearson Vue support team about your exam. kindly share the case ID with me along with the requested information via the private message I’ve initiated. This will enable us to verify your account and follow up on your case.

Meanwhile, if you utilized a company discount on your exam, kindly reach out to the  ESI support team as they are best equipped with options to help you further regarding your exam status and can work with Pearson VUE on your behalf so they can offer additional guidance on how to proceed with your exam using the company discount. I have provided their direct contact details to the private message I initiated. Kindly use your work email address when creating a ticket with them:(They usually respond within 3-5 business days. )

Note: if you are unable to take your exam it will be tagged as "No Show" and will not appear on your certification profile. This means you will need to register for a new exam appointment. This will be treated as a new registration, and the regular fee will apply. Moreover, in line with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment, or the fee will be forfeited.

On the other hand, please know that if you used a voucher-code discount, this is a one-time use only (depending on the voucher issuer) regardless of the outcome of the exam whether passed, failed, missed, or cancelled.

Furthermore, as per the About online exams with Pearson VUE | Microsoft Learn page, candidates are required to read and Agree to the Candidate Agreement before registering for their exam. They will then be reminded of the agreement during the check-in process, which they must accept again, before they can take their exam. Failure to do so will result in a "Refused NDA" status of the exam.

Lastly, you may also provide feedback through the Pearson VUE website regarding your experience while taking the exam, your feedback will be well appreciated as it may help in improving the service and quality of the testing center.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Lokesh,

I appreciate you providing the requested information and your cooperation in resolving your concern.

Upon checking the information you have provided, I can confirm that you utilized a company discount on your exam. Since you are an ESI learner, kindly reach out to the ESI support team, as they are equipped to provide additional support for any challenges encountered by ESI learners, and they can collaborate with Pearson VUE on your behalf to address the issue you encountered during your exam, as they can offer additional guidance on how to proceed with your exam using the company discount. I have provided their direct contact details to the private message I initiated. (They usually respond within 3-5 business days. )

If in any case that you did not receive an update from their support team within the said timeframe, kindly share the case ID with me to the private message I have initiated so I can monitor your case and provide you an update.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best Regards,

Hi Lokesh,

I hope all is well with you.

I just want to verify if you already reached out to ESI support team, as they are equipped to provide further assistance regarding your exam status, and they can collaborate with Pearson VUE on your behalf to address the issue you encountered during your exam, as they can offer additional guidance on how to proceed with your exam using the company discount.

If you need further assistance from our end after contacting the provided support team kindly share the case ID with me to the private message I have initiated so I can monitor your case and provide you with an update.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi Lokesh,

Thank you for your prompt reply to the private message I sent.

As an ESI learner, it would be beneficial for you to liaise with the ESI support team, as they are best equipped with options to help you further regarding your exam status. They can also collaborate with Pearson VUE on your behalf, enabling them to provide you with more options on how to schedule your exam using the company discount. This will ensure a smooth and efficient process for your exam.

Meanwhile, if in any case that you did not receive an update from their support team within 3-5 business days, kindly share the case ID with me to the private message I have initiated so I can monitor your case and provide you with an update.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best Regards,

Hi Lokesh,

I hope all is well with you.

Upon checking your account, I can confirm that your PL-400 exam has been successfully scheduled for an upcoming date. Should you require any additional support or assistance from our end, please don’t hesitate to inform me.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Lokesh,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.