Exam voucher

Hello Waleed,

Thank you for contacting us here at Microsoft Community.

Based on your given description, you are entitled for a voucher less discount which should be applied by linking the email address used in the event to your certification profile.

If you are unable to redeem the discounts, you may follow the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

Once done, you can follow the instructions on the instructional video provided on this thread and check what email address needs to be linked on your profile through this link.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

Also, in the private message, please attach the confirmation/congratulatory email you received after completing the training.

The information will be forwarded to our Support Team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Waleed,

Upon reviewing the information, we will need a Problem Steps Recorder (PSR) starting from the login page until you reach the page where it says “No discount” after checking the eligibility for us to diagnose the root cause of the issue.

While recording, when you reached the page with error message, please click anywhere on the page or highlight the error to make sure it will be recorded.

It should have the error highlighted on the sample image below:

As well as, the actual email confirming that you completed the event, kindly make sure that the copy of the email should contain the “to and from” as this is their strict requirement to proceed with the investigation.

Also, include your Microsoft Learn Username (Learn Profile id) used for registration. This link can be used to see the username

You can attach the information through private message.

We look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,

Hello Waleed,

Please submit a Problem Steps Recorder (PSR) in zip file starting from the steps above and until you received the error.

Also, please make sure to send the Event ID, actual email confirmation and the email address that you used on the event.

The information will be forwarded to our Support Team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Waleed,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Best regards,