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Exam Voucher/discount is not applied on Checkout page on pearson vue

Hi,

I am re-posting my question from earlier. I was not able to respond to the Private message earlier and it was closed.

I went through the scheduling of the SC-900 certification exam with Pearson, but ended up with the discount not being applied:

(1) I had initiated the scheduling on my work computer via remote desktop, and I applied used my work ID to sign-in (SSO) to get the discount (50%) applied on all Microsoft Azure Certifications.

It didn't work this time, but I had not choice then just signing up for the exam as I had an internal deadline.

Is there some way I could get refunded the discount ($49.50) I am eligible for? I paid 99$ for this cert exam. Who would I reach out to in Microsoft for this?

I have a suspicion that it might have happened because of my work email address had been linked to another certification profile/ID in Microsoft Learn.

Thank you. I appreciate the help

Ashish B.

Hi Ashish,

Thank you for contacting the Microsoft Community.

I understand that you’re seeking a refund for your SC-900 exam. Given the situation you’ve described, I recognize how important this is for you. Allow me to assist you by providing the necessary information you require for this matter.

For me to locate and verify the details in your account, please provide the necessary details through the private message I initiated.

Meanwhile, if the exam has already been taken, kindly note that a refund will no longer be available. Please be advised that refunds are only available if the exam was canceled at least 24 hours before the scheduled appointment time. You may visit Reschedule and cancellation policies | Microsoft Learn for detailed information.

If the discount you have is a company-provided discount, please coordinate with the ESI Support team. They handle company discounts and can provide options and recommendations tailored to your situation. Please refer to our private message for their contact details. Once you have an open ticket with them, kindly share the Case ID with me so I can monitor the progress of your case on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

IvyV_P12
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Ashish,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.   

Kind Regards,

IvyV_P12
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated September 10, 2024 Views 50 Applies to: