Exame PL-900 voucher not related to event e-mail

Hello Valter,

Thank you for contacting us here at Microsoft Community.

Let me assist you with your discount.

For us to have a better insight of the issue that you are having, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the troubleshooting steps you’ve performed  until you received the error.

You may try the troubleshooting steps below before claiming your voucher.

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

Once done, you may follow the steps on How to claim your free exam page or watch the instructions provided on this thread to claim your exam discount and schedule the exam.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

Also, in the private message, please attach the confirmation/congratulatory email you received after completing the training.

The information will be forwarded to our Support Team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Valter,

Please send us the actual email confirming that you completed the event, kindly make sure that the copy of the email should contain the “to and from” as this is their strict requirement to proceed with the investigation.

Also, include your Microsoft Learn Username (Learn Profile id) used for registration. This link can be used to see the username

You can attach the information through private message.

We look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,

Hi Rosalie,

I've sent the requested info on private messages.

Any new?

Att,

Valter Generoso

Hello Valter,

Thank you for providing the requested information via private message.

We have made the necessary adjustments on your account on the back end.

Please try linking your account again and claim the discount and let us know how it goes.

In an event that you’re still having the same issues, please provide us an updated PSR (Problem Steps Recorder) in the private message.

While recording, when you reached the page with error, please click anywhere on the page or highlight the error message to make sure it will be recoded.

Also, please provide the Event ID of the training you attended.

The event ID can be found on the link to join, on the invitation email you received for the event as shown in the image attached in the private message.

If the problem persists, even after our Support Team made the necessary adjustments, please provide attach all the requested information in the private message.

Upon receipt, we’ll forward it to our Support Team to proceed with the investigation.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,