Extremely frustrated with my 1st applied skill exam

Hi Farhan,

Thank you for contacting the Microsoft Community.

Your willingness to take an Applied Skills Assessment is something that is truly admired and appreciated. Please know that this is not the experience we want you to have so please allow me to exert my full effort in assisting you by providing you with further information.

Please be advised that we are investigating the cause of this error and will update the case when we have more information. If you wish to try again in the meantime, please make sure you have a strong internet connection and that you do not have more than one lab session open in any tab or browser window. Some customers have also reported success when trying the assessment lab using a different browser.

Meanwhile, if an assessment lab ends for any reason after clicking "Start Assessment", the 72-hour retake waiting period begins. Retake waiting periods are standard in the credentialing industry to give learners time to study between attempts and to ensure fair access to limited lab resources for all users.

However, we understand that our policy may affect users who could not finish their labs due to unforeseen circumstances. We are looking for other ways to implement this policy in the future. We apologize for the inconvenience and hope that you attempt your lab again once the retake waiting period has passed. At that time, please make sure that you review the Assessment Lab System Readiness requirements, and take advantage of the Speed Test and Lab Orientation and Connectivity Check tools available on our FAQ page.

Furthermore, you may also refer to the sticky post (Alert! Applied Skills "Token Expired" Error - Training, Certification, and Program Support (microsoft.com) for reference.

Meanwhile, if in any case that you encountered any issue during your assessement, kindly provide us with the information listed below for further investigation and action:

• The Title of the Assessment

• Lab Instance ID: That can be found in the Instructions tab of the lab. If you have launched the assessment, this is found in the instructions tab under "Troubleshooting."

• URL: Copy the entire URL of the problematic page and paste it in your response.

• Date/Time you encountered the issue

• Description: Explain the primary issue

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm Regards,

Hi Farhan,

I hope this email finds you well.

As I want to make sure that I got you well covered, I am sending you a follow up response to confirm if you have successfully retaken your assessment after 72 hours or if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after three business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi Farhan,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,