Facing issue while doing payment for MB920 examination

Hi,



Today i was registering and scheduling for the MB-920 certification. I was doing using my personal account choose the option for online exam since i am from Multan a city in Pakistan. I have input all the details schedule date and time as well only at the end when i have to pay for exam i get the following error. I was trying to pay through mastercard.


Please someone help me with this



Hi Maria,

Thank you for contacting the Microsoft Community

 

I appreciate you reaching out to us for further assistance regarding your card issue. I understand that paying with card is a convenient option for you when registering for your exam. Rest assured that I will provide the needed information.

As I checked the payment page on Pearson Vue website, it shows that the payment methods accepted are using Visa, American Express, or MasterCard debit or credit cards. However, since you are located in Pakistan, and it's important to be aware that certain sanctions may impact the payment process. If you are testing in one of those countries, please contact the test center directly near your location (Pearson VUE - Find a test center) to inquire about other methods of payment.

Meanwhile, please know that Pearson VUE has introduced a new payment method to facilitate local credit card payments for Microsoft Pearson Vue exams in the countries listed below. This payment option addresses the issues previously encountered by learners in these countries who couldn't use credit cards for exam payments due to various restrictions and cross-border payment challenges.

To enable this, a separate Mindhub platform has been established, allowing customers in these countries to conveniently use their local credit cards for payment.

The following is a list of countries where Pearson can now process payments through MindHub:

Bangladesh

Ghana

Pakistan

Togo

Benin

Lebanon

Senegal

Uganda

Cameroon

Nigeria

Tanzania

 

As an alternative, you may purchase a 100% voucher through Mindhub. This way, you can book the test using the voucher. Below is the email address you can use to contact Mindhub support.

mindhub@pearson.com.

In addition, if you are student, please inform mindhub along with the name of your country.

 

Furthermore, if you have any questions or need help scheduling your exam, please contact Pearson VUE support; their information can be found here: Customer service :: Microsoft :: Pearson VUE.

I hope this helps. Feel free to respond if you have any questions.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

 

Best regards,

Ruby_D05
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Maria,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once this thread has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.


Best Regards,

Ruby_D05
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info


Last updated October 2, 2024 Views 25 Applies to: