Finding my missing certification and unique certificate on my account, having troubleshooted all available options/

Hi there,


I completed my PL-300 certification in >removed<. I did my exam with Pearson VUE - but have not received the certification in my Learn profile.


I received a printed paper receipt upon passing my exam, containing: Candidate ID, Site Number, and Registration (a number).


I received a receipt upon passing my exam sent to my email - which is associated with linked certification and learning profiles. This gave me a "Microsoft certification ID."



Can any of these ID numbers prove to an employer / LinkedIn that I have passed the exam?

My concern is that the above IDs are different to the Credential ID and Certification Number seen on my colleagues learn profile (that I don't have on my profile). Any help is much appreciated.


*** Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***

Answer
Answer

Hi, Zac.

We hope this message finds you well.

Our Engineering Team has informed us that your Certification Profiles have been Merged into your preferred account.

Please sign into your Learning dashboard using the account that we have shared with you via Private Message and let us know if you are able to connect your Certification Profile and access your Certificates.

If your request has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Best regards,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 7, 2025 Views 220 Applies to: