Forgot email with my MCAD certificate profile

Hi, Shivaleela.

Thank you for reaching out the Microsoft´s Community.

We understand you want to know about your Microsoft Certification Profile and will be happy to assist you as soon as we can.

In case, to have access to your account we recommend you use the following option: Recover your account or you can contact the Accounts and Billing Department by calling 1-800-642-7676 in the US.

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

Kind regards,

Hello please find my MCP id as below

********** The name used is ********** Please let me know if you need any other details from me!

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi, Shivaleela.

We hope you find well!

To validate information, via private message. To proceed with your account, it needs to be Migrated. This process will help us to show your certificates and associate your account.

Remember to make the process well, in Step 3 you must Access with a Microsoft account that has not been used in MS Learn, different to your Emails address.

To continue with this process, please follow these steps:

1.    Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2.    Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3.    Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

o    MCID: 

o    Access Code: 

To protect personal information, these credentials are provided via Private Message.  In case we do not receive a response, the thread will be closed and locked in the next business day.

All the best,

Thank you for this information, I will follow the steps!

I was not clear on the below point : Do I have to create new account or can I use *********email for that? Could you please clarify

3.    Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi, Shivaleela.

Thank you for the information provided in your last response. Please know that to continue with the resolution of your case and continue with the assistance, you should follow each step mentioned in the migration post.

This process will help us to show your certificates and associate your account with the email address that you want to associate with. Use an MS account that you prefer. But a different to the last email listed in Microsoft Account.

After reviewing this feature, you can let us know if you have other concerns. We will be waiting for your comments if more questions arise.

We will be waiting for your reply with the Migration confirmation to be able to continue with the assistance. Consider that if we do not get any answer within the next two business days, the case will be concluded.

Best regards,

Hi, Shivaleela.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,