Forgot my security questions and now I'm locked out.

I have a different account associated with Microsoft Learn Student Ambassadors. I purged my system and turns out I forgot the password of that account. I had 2FA enabled and I have my phone that can successfully verify it.

Next step turns out is security question but unfortunately didn't get all questions correct since I configured them a long time ago. It might some form of spelling/capitalization mistakes. However, I can't seems to get them right how much I try to remember it.

How can I recover my account? What proofs should I provide you?

Some proofs I have:

1. "You've been selected" email

2. Certifiicates of MLSA achievements

3. I can verify my phone number too.

4. I have access to LinkedIn Account associated with that MLSA account.

5. I have my blog hosted on Azure that uses my GitHub Repo, the repo I have access to.

6. I received initial MLSA emails in this current email and I can provide proof of that too.

Please help me get my account back.

Answer
Answer

Hello Anish,

Hope this message finds you very well. Thank you for your response.

We would like to inform you that we have now created a new thread with your current issue.

Kindly follow this link: MLSA account - Training, Certification, and Program Support (microsoft.com) to access the new thread.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

 

Best wishes always,

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays)
Estimated Response Time: Within 2 Business Day.

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Last updated March 2, 2025 Views 284 Applies to: