Hi Ryan,
Thank you for contacting the Microsoft Community.
I understand how important it is for you to redeem your discount. Let me provide further assistance with this along with the right support that you can contact.
If you are unable to view your employee discount, please follow the troubleshooting guidelines and make sure that all the required fields marked with an asterisk* in your profile page is correctly filled and remove any Special Characters (like., \! @ # etc.,) if there is. Once done, you may follow the steps on How to claim your employee discount page.
If you are still unable to claim your employee discount, it would be best to contact the ESI Support Team with their support channel which I sent via private message as they can check the eligibility of the discount they provided. Please make sure to login using your company credentials. Note that ESI Support handles all concerns about employee/organizational discounts.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
