General | Confirmation Email not received: how can i confirm my exam

Hi John,

Thank you for contacting the Microsoft Community.

I understand that you haven't received an email confirmation after registration for an exam. I know the importance of having proof for your own reference. Allow me to extend my assistance to have this resolved.

For us to locate and verify your account, kindly provide the requested information through the private message I initiated. This will help us investigate further, provide recommendations and check if you have successfully registered for the Azure AI Engineer Associate certification.

Kindly check your spam and junk folder for the confirmation email as it may have landed on those folders and make sure to login with the same email address that you used when you registered for the exam. You may also try to login using all your possible email addresses to check if it landed there and to know what email address was used to register for the exam.

If you did not see it from those folders, you may reach out with Pearson Vue and request to resend the confirmation email to your preferred email. Please find the direct contact in your region through the link below.
 
Pearson Vue: https://home.pearsonvue.com/microsoft/contact

Furthermore, if you have used a company discount, it is best to reach out to the ESI Support Team for immediate assistance as they can take care of the communication with your exam provider in modifying your appointment. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days. I provided their direct contact details to the private message I initiated.

Once you have an open ticket with them, kindly share the Case ID with me via private message, so I can check the progress of your case on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi John,

I trust all is well with you.

Thank you for letting me know. Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi John,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,