General | Discounts / Vouchers | Question regarding Pearson/Microsoft free 2nd attempt for certification

Hello Aditya.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Credentials / Exams / Discounts/Vouchers/Special Offers / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Aditya,

Thank you for contacting the Microsoft Community.

I understand the importance for you to utilize the voucher discount that you received from Pearson Vue. Please allow me to provide appropriate information that will assist you.

Since you mentioned that Pearson Vue provided you with the promo code, you should reach out to Pearson VUE Contact: Help and Support to inquire about their voucher policy. Typically, voucher codes have their own terms and conditions, such as requiring the exam to be scheduled and taken before the expiration date. Additionally, vouchers are usually for one-time use only.

If you have already reached out to Pearson Vue and received a case ID, please share it in a private message along with the necessary information I requested. This will allow us to forward your details to our support team for further assistance and follow up with Pearson Vue regarding your concern with your voucher.

If you have other concerns or questions, please don't hesitate to reach out to me.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Aditya,

Thank you for providing the information I requested in private message.

To address your question in private message, since you're having two different vouchers, Microsoft offers flexibility in exam registration by allowing candidates to choose between different discount options. When scheduling an exam, you can select either the voucher code from Microsoft training partner or Voucher from Pearson for retake, you can only use one of them to best suit your needs.

Meanwhile, if you use one of the vouchers now, you can still use the remaining voucher in the future, provided it has not expired. Please note that vouchers typically have their own terms and conditions and are usually valid for one-time use only. To ensure compliance with the voucher policy, kindly contact your voucher issuer for detailed information. 

If you have other questions or concerns, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Aditya,

I hope this message finds you well.

I’m following up to check whether your concern has been fully resolved, as ensuring your issue is addressed remains my top priority. Please don’t hesitate to let me know if you need any further assistance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Aditya,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,