General | Discounts/Vouchers: How can i find the voucher code?

Hi Luigi,

Thank you for contacting the Microsoft Community.

I am aware how crucial it is for you to secure the discount earned to reduce exam fees. Let me take immediate steps to help you.

Since you've mentioned that despite following the instructions provided in the link, the discount isn't reflected, please send me a private message with step-by-step screenshots using the Problem Steps Recorder (PSR) (click this link for MAC device). Start from the sign-in page and continue through to the check-out page along with the requested information. This will help me locate your profile and determine the root cause of the issue.

Upon receipt, I will immediately take the required steps. Your cooperation is greatly appreciated as of this time.

Meanwhile, if you are pertaining to the discount obtained from completing an MVTD event, please note that the voucher has been converted to a voucher less discount, which is linked to the email address used during registration. It is important to note that the discount provided through the event is specifically linked to the email address used during registration and this email address should be the same as the one you use to sign in to your Learn account. By doing so, you will be able to successfully apply the discount at checkout.

For detailed information and guidance regarding the event, please refer to the sticky post.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Luigi,

I appreciate you providing us with the requested details.

For us to quickly locate your account, please send us your Learn Username /You can also access (lookup username).

In addition, kindly try to attempt booking an exam to check if the discount is applied or not. If the discount is not visible, please send us a step by-step screenshot using the Problem Steps Recorder (PSR) (click this link for MAC device). Starting from the sign-in page up until the checkout page where discount is not applied.

Let me know the outcome so we can check for alternative options.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Luigi,

I appreciate you providing us with the additional piece of information.

In the meantime, kindly attempt to book an exam to check if the discount is reflected. If not, please provide us with a complete PSR starting from the sign-in page up until the checkout page where discount is not applied.

Once received, we will have this checked and reviewed further.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Luigi,

I appreciate your prompt reply.

The reason you cannot see the MVTD discount on the checkout page is that the ESI discount is already linked to your account. Please remember that the VTD discount cannot be combined with any other discounts. (Examples include ESI, Student, CloudSkills Challenge, FTE, etc.)

Since you are an active ESI learner, please reach out to the ESI team support directly for further assistance regarding your discount. Below are their contact details. Use your active work email to log in to their portal.

https://esisupport.microsoft.com/en-US/signin 

It's important to keep this in mind to ensure the correct application of discounts. If you have any questions or need further clarification, feel free to reach out.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Luigi,

I hope that you're doing well.

We have not received a response from you, this case will now be closed and locked. If you require further assistance, please post a new question.

Best regards,