General | Discounts/Vouchers: How to Apply Microsoft Partner Discount to Exam?

Hi Rachel,

Thank you for contacting the Microsoft Community.

I know how important it is to maximize using your Partner Discount. Allow me to provide you with the assistance that you need.

For us to have the full visibility issue you are experiencing, we would appreciate if you could also provide the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Kindly upload the PSR file through the private message that I initiated along with the requested information for us to locate and verify your account.

Meanwhile, if you are pertaining to ESI or Company discount, it is best to contact the ESI Support Team directly for further assistance. Their team is dedicated to supporting ESI Learners like you. I have provided their contact information through the private message, and please make sure to use your company email when creating a ticket with them.

After coordinating with the ESI Support Team, kindly provide the case ID through the private message for us to monitor your case.

On the other hand, please note that due to the recent update effective last July 8th, 2024, the discount process is simplified, and it will appear automatically in the Pearson VUE shopping cart and at the checkout screen. (You may refer to the sticky post regarding the Updated Microsoft Learn Exam Registration Experience)

You can also browse on the step-by-step exam registration instructions page for additional information.

To ensure that I got you covered, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Thank you! I have responded to your private message.

Hi Rachel,

I hope you are doing well.

Please see the private message that I initiated for the detailed response.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Rachel,

Thank you so much for providing the ESI Case ID. Since you are already in contact with the support team, I highly recommend that you continue to communicate with them until the issue is fully resolved. They have the necessary information and resources to assist you effectively.

To ensure that I got you covered, please let me know if any additional help is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi Rachel,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,