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General | Discounts/Vouchers: Usage of a Voucher code

Dear Support, i received the following message from Nicole Rendon.


"Hello, MarkusFreudenberger.


We would like to inform you that we have just now received a response from our team in charge:


Dear Markus, we have reviewed your case and see that you did not take the renewal assessment prior to Date, when your certification expired.

We apologize but we are unable to extend your certification based on the Certification expiration policy (link below).


As a one-time courtesy, we are issuing one exam voucher for your use in re-taking an exam required for this certification.


Voucher code: XXXXXXXX (removed)
Expiration Date: 31-Jul-25

 

For future, please allow yourself enough time in advance of expiration to take certification renewal assessments, including time to retake an assessment if you do not successfully pass initially.


After the certification expires, you will no longer be able to renew that certification and will need to re-earn the certification by passing all the required exam(s).


Link to - Credential expiration policies | Microsoft Learn


Please let us know if you have any other questions, or if we may proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next business days. 

 

Best wishes always,

 

Nicole Rendon.

Microsoft Community Support.

Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays).

Estimated Response Time: Within 2 business day.

Nicole Rendon 8/29/2024 7:58:24 PM


Could you please Explain me how can i use the code. It could be that have a wrong understanding.


**Moved from Instructor Led Training on Microsoft Learn / Learning Partner / General inquiries**

Hi Markus,

Thank you for contacting the Microsoft Community.

I know how important it is to utilize this discount voucher. Allow me to provide you with the information that you need.

Please note that due to the recent update effective last July 8th, 2024, the discount process is simplified, and it will appear automatically in the Pearson VUE shopping cart and at the checkout screen. (You may refer to the sticky post regarding the Updated Microsoft Learn Exam Registration Experience)

You can also browse on the step-by-step exam registration instructions page for additional information.

Meanwhile, if you are still not seeing the discounted price, for us to have the full visibility issue you are experiencing, we would appreciate if you could also provide the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Kindly upload the PSR file through the private message that I initiated along with the requested information for us to locate and verify your account.

To ensure that I got you covered, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Earvin_A014
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Markus,

I hope you are doing well.

I am just following up if you were able to utilize the discount voucher. In reference to my previous response, if you are still not seeing the discounted price, for us to have the full visibility issue you are experiencing, we would appreciate if you could also provide the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Kindly upload the PSR file through the private message that I initiated along with the requested information for us to locate and verify your account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Earvin_A014
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Markus,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind Regards,

Earvin_A014
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated November 28, 2024 Views 26 Applies to: