General | Discounts/Vouchers: When I am at the Pearson Vue Payment gateway, why is my voucher of 50% not being availed?

Hello, Sayan Mahanto.


Thank you for contacting Microsoft's Community. 


We would like to inform you that we moved your thread from Microsoft Credentials / Certifications / Certification Benefits to Microsoft Credentials / Exams / Discounts/Vouchers/Special Offers / Other a specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.



Best regards,

Hi Sayan,

Thank you for contacting the Microsoft Community.

I recognize the importance of redeeming your 50% voucher successfully as this will let you book an exam with a discounted price. Allow me to provide the necessary information to address your concern.

For me to verify your account and determine the next steps to take, kindly share the information I requested in the private message I initiated.

Typically, if the voucher is not being redeemed, it is caused by either the voucher being expired, or it has been already redeemed before.

Meanwhile, if in any case you are having an issue with redeeming your voucher, please note that each of them is subject to specific terms and conditions, and typically they cannot be extended or replaced under any circumstances. The potential for to find out the issue is determined by your voucher code provider. Therefore, it is usually advised to contact your voucher issuer directly to inquire about the possibility of honoring your request.

On the other hand, if you're using a company-sponsored voucher and are currently enrolled as an ESI Learner (under the Enterprise Skills Initiative), please reach out to the ESI Support Team. They handle all exam-related concerns for active ESI participants. You’ll find their contact details in the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Hi Sayan,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please create a new support request.

Kind regards,