General | Missing Appointments: Unable to see PL-200 in my credentials

If you failed the exam, you need to book and pay for the exam again. There are no free retakes

Exam and Applied Skills assessment lab retake policies | Microsoft Learn

Hello, Priya Kakkar.


Thank you for contacting Microsoft's Community. 


We would like to inform you that we moved your thread from Microsoft Credentials / Certifications / Certification Availability/Retirement to Microsoft Credentials / Exams / Exam Registration and Scheduling / Other a specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.



Best regards,

Hi Priya,

Thank you for contacting the Microsoft Community.

I understand the assistance you require, as you were unable to view your PL-200 exam on your Microsoft Learn profile. Allow me to provide you with the appropriate actions to address this concern effectively.

To verify your profile and seek assistance from our Support Team, if needed, kindly provide the necessary information I requested along with the Case ID from Pearson VUE via private message.

Moreover, please ensure that you sign in to your Microsoft Learn profile using the email address associated with your exam registration. In addition, it is recommended to attempt logging into Microsoft Learn with the email address you currently have, as the issue may arise due to duplicate accounts.

Furthermore, I appreciate your insights, @Julian. As mentioned, kindly note that there is no specific option to retake an exam. In order to proceed with a retake, you must schedule a new appointment following the same procedure used when booking your original exam.

If you redeemed a voucher provided by your company to your exam and your organization is affiliated with the Enterprise Skills Initiative (ESI), please contact our ESI Support Team using the information shared via private message. The team is equipped to handle all inquiries from ESI learners, including concerns regarding company-issued discounts and exam-related matters.

Additionally, to enhance your likelihood of success in the upcoming exam, you may wish to review the resources available on the Prepare for an exam and Study guide for Exam PL-200 pages.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

With appreciation,