General | Other: Notification of Microsoft certification Exam Ban

Thank you for contacting the Microsoft Community.

I understand how the Microsoft Certification Exam ban has impacted your professional development, and I recognize how important it is for you to successfully complete the exam you’ve been preparing for. Rest assured, I’ll provide you with the necessary information to help address your concern.

To help us verify and locate your profile, please provide the necessary information requested in a private message. 

Since you mentioned receiving a notification regarding a Microsoft Certification Exam ban, you may appeal by submitting a request to mlsecure@microsoft.com within 14 calendar days of receiving the notice from Microsoft (as determined by the date the notification was sent). Appeals submitted after this period will not be reviewed or granted. The Microsoft Worldwide Learning Security team has the expertise and access required to investigate and resolve security or account-related concerns.

The team will conduct a thorough review of your case and communicate with you directly regarding the outcome. You can be assured that your concern will be handled with care, and they will provide you with clear guidance on the next steps, including any available options or recommendations for resolving the ban on your Microsoft Certification Exam.

Normally, if a candidate does not adhere to the guidelines outlined in the  Microsoft Certification Exam Candidate Agreement or the Exam and assessment security policies | Microsoft Learn, or engages in behavior that could compromise the integrity or security of the Microsoft Credentials Program, Microsoft reserves the right to take appropriate action. This may include restricting the candidate’s future participation in the program and, where necessary, withdrawing any previously awarded credentials or assessment results.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,