Ask a new question

General | Other | Unfair Microsoft Certification Exam Ban – Need Guidance & Support

Hello everyone,



I’m reaching out to share my experience and seek guidance regarding an issue I’ve faced with Microsoft certification exams.



Recently, my Microsoft account was banned for 2 years from taking any certification exams. The reason cited was the alleged use of a “proxy tester” during my proctored exam. However, I can confidently say that I did not violate any exam rules. I took the test myself, followed all the guidelines, and even prepared for months. The only reason i come to know was that my photo on govt. ID card(pen card) was very old and not matching with my current photo.



It seems to have been a misunderstanding by the proctor, but despite my multiple appeals and emails to *** Email address is removed for privacy ***, I have not received any positive resolution or proper clarification ans they have closed this matter and now not responding.



This situation is very disheartening and is affecting my career progression, especially as certifications are critical in the tech field today.



I’m posting here to:



1. Ask if anyone else has faced something similar and how you resolved it.





2. Request advice on how to escalate this issue further.





3. Hope that someone from the Microsoft Certification Team notices this and helps me get this reviewed fairly.







My goal is not to blame anyone, but to seek justice and clarity for something I did not do.



Any help, guidance, or support is deeply appreciated.



Thank you 🙏

|

Hi Aditya,

Thank you for contacting the Microsoft Community.

I truly understand how challenging and disheartening this situation must be for you, especially when you've put in so much effort and follow all the guidelines. It’s completely understandable to feel frustrated when faced with uncertainty, and I want to assure you that your concerns are heard and taken seriously.

To assist you effectively, kindly provide the necessary details for account verification through the private message that I have initiated. This will help us determine if you're an active ESI learner, as the ESI Support Team handles concerns related to candidates who use a company discount through ESI. If this applies to you, I’ve sent their contact information via private message. Once you’ve reached out to them, sharing the case number with me privately will enable me to help ensure you receive a prompt follow-up.

If the hyperlink I sent doesn’t work, please look for the private message icon below:

If your organization isn’t affiliated with ESI, please note that for issues related to your account status or exam ban, contacting mlsecure@microsoft.com directly would be the best course of action. Their team is equipped to investigate your case thoroughly, provide clarity on the duration of your ban, and discuss possible options to lift or reduce it, potentially to 2-3 weeks.

Additionally, I want to remind you that, in accordance with our Exam and assessment security policies, candidates have the right to appeal within 14 calendar days of receiving a notice. We understand this process can feel overwhelming, and our goal is to ensure everyone’s concerns are heard and fairly considered. The Microsoft Worldwide Learning Security Team carefully reviews each case and will communicate their final decision directly to you after a thorough investigation.

Please know that your dedication and integrity are valued, and we’re here to support you through this process. If you need any further assistance or guidance, don’t hesitate to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Carl_M4
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 19, 2025 Views 45 Applies to: