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General | Rescheduling: Microsoft AZ-900 Exam - rescheduling system down

Good Morning,

I had a Microsoft exam AZ-900 scheduled on ***REMOVED***

I have tried calling numerous to times to Pearson VUE on ***REMOVED***

but they kept saying their rescheduling system is down every time

I called so wan not able to re-book this exam in time and resulted in me not attending the exam.

I was told to contact Microsoft as they think the my reason for rescheduling wasn't valid and

provided me information to contact Microsoft regarding this.

I cannot see any contact numbers for Microsoft as they were not helpful on this scenario.

I can provide you with my case number and any other information required.

Please let me know.

Thanks

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.*** 

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In addition to this, i have a valid reason on why it needed to rescheduled, I can provide to the person who will be dealing with this case.

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Hi Trishay,

Thank you for contacting the Microsoft community.

We understand the significance of seeking assistance regarding the issue encountered during your AZ-900 exam which prevented you from completing the test successfully. Allow me to take immediate action to further assist you.

Since you mentioned that you already contacted Pearson VUE's Support Team to report the incident, please send us with the Pearson VUE Case ID along with the necessary information through private message for us to follow up with them on your behalf.


On the other hand, if you utilized a voucher code for your exam, please be advised that the use of a voucher code is generally subject to specific terms and conditions, including the requirement to schedule and complete the exam prior to the voucher’s expiration date.

For detailed information or assistance regarding these terms, we recommend contacting the voucher issuer directly. They will be able to provide guidance or alternative options to help ensure you can successfully utilize the voucher for your exam booking.

For future reference, we encourage you visiting About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements section to ensure a smooth testing exam experience.

Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.

You may refer to Feedback and complaints | Pearson qualifications.

As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi,

***PERSONAL INFORMATION REMOVED***

I had called Pearson Vue numerous times to reschedule this exam due to death in family last minute - when trying to reschedule they said it was not possible due to systems being down.

Afterwards I received an email saying that as it was not close family they said that it is not valid but no where I could see the policies for this scenario with the details provided and the person on the phone said we should be able make an exception when calling 24 hours prior to this.

Please let me know if you need any information

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.*** 

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Hi Trishay,

We are grateful for your ongoing support as we address your concern.

For immediate assistance, for us to fully verify your profile, kindly visit private message and send us the necessary information for us to have this check and review.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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i have replied back via private message now.

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Hi Trishay,

We are grateful for your ongoing support as we address your concern.

Kindly visit private message for further instructions and information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated June 27, 2025 Views 33 Applies to: