General | Rescheduling |Pearson Vue issue

For issues when sitting the exam, contact Pearson Vue https://home.pearsonvue.com/microsoft/contact and they will reschedule you, if appropriate.

As you have a case, you need to wait for Pearson Vue to finish their investigation. I generally find their chat more useful than telephone.

Paper IDs are not accepted - see https://www.pearsonvue.com/us/en/microsoft/onvue.html#getyouridready

Hello Dallas.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Credentials / Exams / Exam Registration and Scheduling / General Registration Questions. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Dallas,

Thank you for contacting the Microsoft Community.

I recognized how significant it is for you to reschedule your exam and to complete it successfully. Please be assured that I am here to assist you to the best of my ability.

Thank you @Julian for the information.

To proceed, in order for me to locate your profile and get you fully verified, kindly provide the necessary information I requested in private message.

Thank you @Julian for the heads up. Yes, he is correct, to reschedule and exam, for immediate assistance you must reach out to Customer service :: Microsoft :: Pearson VUE. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.

Additionally, if you are an active ESI Learner associated with an organization participating in the Enterprise Skills Initiative, please reach out to the ESI Support Team. They handle inquiries from active ESI learners, including exam rescheduling and the application of company discounts. You can be assured that they will offer appropriate options and recommendations. Please refer to the contact information provided in the private message.

Since you have already reached out to Pearson Vue and received a case ID, if you're an ESI learner, you can share it to ESI support team so they can coordinate to Pearson Vue. But if you're not ESI learner, please share it with me in a private message along with the necessary information I requested. This will allow us to forward your case to our support team for further assistance.

Meanwhile, during the exam process, the ID presented for the requirement must be a physical PVC (plastic) card) and that Laminated paper are not accepted, as specified in updated Aadhaar ID Policy for Pearson VUE. You can also visit Microsoft OnVUE exam information // Pearson VUE. 

Furthermore, to reschedule your exam, please be aware that only exams scheduled at least 24 hours in advance can be rescheduled. For more information, refer to the Reschedule and cancellation policies. If your exam is marked as 'Cancelled,' 'Refused,' 'Missed,' or 'Expired,' the rescheduling option will not be available on your Learn Profile, and you will need to register again with the regular fee. Therefore, it is best to contact the Pearson Vue that was mentioned above for further options and recommendations.

For the guidelines on how to schedule an exam you can visit Register and schedule an exam | Microsoft Learn for more information.

Moreover, your feedback is important as it helps Pearson VUE address your specific concerns and also benefits future candidates who may encounter similar issues. To uphold our commitment to continuous improvement, you can share your insights directly with the exam provider through the Feedback and Complaints | Pearson Qualifications portal. This platform enables you to provide your opinions and feedback on various topics and issues, assisting them in enhancing their services for all candidates. 

If you have other questions or concerns, please don't hesitate to reach out to me.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Dallas,

I hope you're doing well.

I am writing to follow up on whether your concern with your scheduled exam has been resolved. Please let me know if you need further assistance, as my priority is to ensure that your issue is fully covered.

If your issue remains unresolved, kindly provide the information I requested in private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Dallas,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards