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General | Scheduling: Cant see shedule exam option in my Microsoft Certification profile

Hello Microsoft Training Support Team

I'm planning to register for the Microsoft exam, I went to https://www.pearsonvue.com/us/en/microsoft.html and followed the steps.

When I log to my profile, I can see my old exams in transcript

https://learn.microsoft.com/en-gb/users/sergejg/transcript?wt.mc_id=pvue_msft_webpage_wwl 

However, the "schedule exam" link is not available. I'm not sure if I'm not looking into the right place or if there is something wrong with my profile.


I know it is a public forum, so not including any personal details, but you should be able to see it in my profile.

Hi User Sergej,

Thank you for contacting the Microsoft Community.

I understand the importance of scheduling your exam and the assistance needed since the 'Schedule Exam' button or link does not appear on your Learn profile. Let’s work together to address this promptly and get everything sorted out for you.

Please note that the link to schedule your exam can be found on the Credentials page. For detailed instructions, refer to the guidelines outlined below:

  1. Visit the certification overview or browse all certifications page to find the exam you’d like to take, then click on the certification name.

  2. On the certification detail page, scroll down, click "Schedule exam" and choose your exam provider.

  3. Sign in or create a Learn Profile using your Microsoft account (MSA). Ensure your legal name matches your Legal ID.

  4. Provide necessary information (address, phone, email) for Pearson Vue.

  5. Click Submit to proceed to Pearson Vue and finalize scheduling there. For detailed instructions, please visit Register and schedule an exam | Microsoft Learn.

Moreover, for immediate assistance, it is best to reach out directly to Pearson VUE Contact: Help and Support. They have direct access to help you schedule your exam efficiently. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.

Furthermore, if you are using a company discount and are an active ESI learner (part of an organization affiliated with Enterprise Skills Initiative), kindly reach out to our ESI Support Team, as they handle all active ESI learners' concerns including exam-related issues and utilization of company discount. For their contact information, kindly see private message.

If you need any additional assistance from me, please feel free to reach out.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

With appreciation,

Michael_B07
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi User Sergej,

I hope this message finds you well. I am writing to follow up on your case regarding the issue where the "schedule exam" option is not appearing on your profile. I want to ensure that you have been able to schedule your exam successfully and that I provided any further assistance you may need. I would greatly appreciate it if you could provide me with an update on the status of your case. Thank you for your time and patience throughout this process.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

With appreciation,

Michael_B07
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

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Hi User Sergej,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

With appreciation,

Michael_B07
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

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Question Info

Last updated March 25, 2025 Views 33 Applies to: